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Update free signup and auto-pay FAQ articles to match Pylon support articles#678

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LeeVaughn merged 2 commits intomainfrom
devin/1772225833-update-faq-articles
Feb 27, 2026
Merged

Update free signup and auto-pay FAQ articles to match Pylon support articles#678
LeeVaughn merged 2 commits intomainfrom
devin/1772225833-update-faq-articles

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Update free signup and auto-pay FAQ articles to match Pylon

Summary

Aligns two FAQ articles with their corresponding Pylon support articles:

Can I sign up for free? (can-i-sign-up-for-free.mdx)

  • Simplified free tier description: "process up to $50 in audio" instead of "transcribe up to $50 in transcription and will be able to process up to five files concurrently"
  • Updated language: "used the $50 in free credits" instead of "transcribed $50 worth of files"
  • Added new "What happens when you exceed the free tier limit?" section with error message, balance management tips, and resolution steps

How does Auto-pay work? (how-does-auto-pay-work.mdx)

  • Updated Note to include "or goes negative" scenario
  • Added the specific error message users receive when balance is negative

Review & Testing Checklist for Human

  • Verify removal of "process up to five files concurrently" from free tier description is intentional (this info was in the old docs but not in the Pylon source article)
  • Confirm the Billing page link in the new section is correct — this URL was inferred, not explicitly in the Pylon article
  • Preview both pages locally (fern docs dev) to verify rendering, especially the new code block and nested heading structure in the free signup article

Notes

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@LeeVaughn LeeVaughn merged commit 2157d12 into main Feb 27, 2026
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@LeeVaughn LeeVaughn deleted the devin/1772225833-update-faq-articles branch February 27, 2026 23:34
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